Terms & Conditions

We ship to most places in the world, including armed services bases.  We use the most cost-effective, reliable means necessary to meet your deadlines.  WE STRIVE TO MEET YOUR DEADLINES .

Return Policy

  • 1. We will only accept exchanges or returns for credit or refund within 10 days of purchase but we must be contacted immediately.  2. All returns require prior authorization and must be accompanied by an invoice and an assigned Return Authorization Number given to you by Pro Studio Supply.  3. We accept no returns after 30 days.  4. Any item may be subject to a re-stock charge so please email if you have a concern. Items not accepted for returns include V-Drapes, Grad Gowns and Handpainted Backgrounds. Handpainted Backgrounds will be redone in an attempt to get closer to the style you perceived from our website.  5. Some ''Special Order'' items are not returnable. Please call if you're concerned about an item.

    About our Shipping
    • If the shipping amount appears a bit high, we may attempt to recalculate.  If the shipment originates from our WI warehouse, we will weight it to assure the correct amount.  Our site’s shipping program is usually correct, but it's difficult handling small variances that can have big effects on your shipping quote, such as ''BOXES''.  On rare occasions we may have to up the shipping. Please trust us to charge the correct amount.  If you are dubious about the shipping quote, email or call us to recalculate prior to placing your order!

    • We have a $35 minimum order. All orders placed below $35 will be charged a $5 fee.

    • For fast, accurate delivery, provide a street address or rural route number and a daytime phone number. UPS DOES NOT SHIP TO P.O. BOXES. We must have your street address. A daytime phone number is required for delivery to a post office box instead of a street address.

    Standard Delivery Time Frame

    If you have a deadline, please make a note on your order.  We may not always be able to make it, but if we know it, we can inform you what it will take to meet it. PLEASE LEAVE A NOTE WHEN PLACING YOUR ORDER. You will be informed by either e-mail or a telephone call.

    Deliveries can vary based on the particular item you order. Please call or email if you need a delivery estimate.

    Express Shipping Service

    We aim to ship orders within 24 hours of receipt.**  Orders received after 12:30pm CST generally will ship the next business day. Your order will be delivered within 2 business days from leaving our warehouse. Express Delivery service is available to any valid street address in the lower 48 states.

    Sorry, Express Delivery is not available for TAP orders under $300 or on imprinted orders. A $20 Drop Ship Charge will be added for TAP Orders under $300, plus any air shipment charges should you require it.

    **Exceptions to this schedule include officially recognized holidays and unforeseen

    natural disasters which would prohibit the movement of packages.